抱怨是一份禮物

如何在錯誤發生後挽回客戶的青睞

A Complaint Is a Gift : Recovering Customer Loyalty When Things Go Wrong

  • 出版日期:2014/08/12
  • 語言:英文
  • ISBN: 9781609944438
  • 字數: 94,315
電子書售價:USD$ 18.49

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電子書 USD$18.49

A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and services. Features new chapters on the Internet, not taking complaints personally, and complaining effectively yourself, as well as new examples, tools and strategies.

A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organization's goods and services. Features new chapters on the Internet, not taking complaints personally, and complaining effectively yourself, as well as new examples, tools and strategies.

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抱怨是一份禮物