有效的道歉

修補欄杆,建立橋樑,并還原信任

Effective Apology : Mending Fences, Building Bridges, and Restoring Trust

  • 出版日期:2014/08/12
  • 語言:英文
  • ISBN: 9781609944575
  • 字數: 74,988
電子書售價:USD$ 15.99

本書為流動版面EPUB,適合用 mooInk、手機、平板及電腦閱讀。

From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations.

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詳細書訊

From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology. This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. It guides the reader through all aspects of making effective apologies in all situations.

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有效的道歉